Last updated: January 2026

Your privacy is important. This Privacy Policy explains how personal and health information is collected, used, stored, and protected in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What information is collected

The practice may collect personal and sensitive information including, but not limited to:

• Name, date of birth, contact details, address

• Emergency contact details

• Medicare details and referral information (where applicable)

• Payment details for billing purposes

• Health information relevant to providing psychological services

• Session notes and clinical records

This information is collected directly from you via intake forms, consent forms, sessions, correspondence, or third-party referrals (e.g. GPs), with your consent.

2. Why information is collected

Your information is collected for the purpose of:

Providing psychological assessment and treatment, managing appointments and communication, record-keeping and clinical documentation, billing, payments, and processing Medicare rebates (if applicable), meeting legal, ethical, and professional obligations.

3. How information is stored and protected

Client information is stored securely using Halaxy, a practice management system that complies with Australian Privacy Principles and health data security standards.

Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, or disclosure, including secure digital storage and restricted access.

4. Disclosure of information

Your information is kept confidential and will not be shared without your consent, except where:

Required or authorised by law

There is a serious risk to your safety or the safety of others

Information is required for Medicare processing

There is a legal obligation (e.g. court subpoena)

With your consent, relevant information may be shared with other health professionals (e.g. GP, psychiatrist) to support your care.

5. Accessing and correcting your information

You have the right to request access to your personal information and to request corrections if information is inaccurate or incomplete. Requests can be made in writing and will be responded to within a reasonable timeframe.

6. Retention of records

Clinical records are retained in accordance with legal and professional requirements. When records are no longer required, they are securely destroyed.

7. Website and online communications

This website does not intentionally collect personal information unless you choose to provide it (e.g. via contact forms). Reasonable steps are taken to protect any information submitted electronically.

Email communication cannot be guaranteed to be fully secure. By communicating via email, you acknowledge this risk.

8. Updates to this policy

This Privacy Policy may be updated from time to time. The most current version will always be available on this website